Shipping policy

Last Updated: 09/02/2026

At ZorioShop.com, we are committed to providing reliable and transparent shipping services to all our customers. This Shipping Policy explains how orders are processed, shipped and delivered.

By placing an order with us, you agree to the terms outlined below.

1. ORDER PROCESSING

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional periods, processing times may be slightly longer.

Once your order has been shipped, you will receive an email confirmation with tracking information.

2. SHIPPING DESTINATIONS

We currently ship to:

✔ South Africa (Primary Market)

International shipping may be available for selected products and destinations. Availability will be shown at checkout.

3. DELIVERY TIMEFRAMES

Estimated delivery times within South Africa:

  • Standard Shipping: 5–12 business days

  • Remote or rural areas: 7–15 business days

Please note that delivery times are estimates and may vary depending on courier services and location.

4. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

  • Delivery address

  • Package size and weight

  • Shipping method selected

From time to time, ZorioShop.com may offer:

  • Free shipping promotions

  • Discounted shipping rates

Any applicable offers will be clearly displayed on our website.

5. TRACKING INFORMATION

  • All shipped orders include tracking details.

  • Tracking information will be sent to your registered email once the order has been dispatched.

  • Customers can monitor the status of their delivery using the provided tracking number.

If you do not receive tracking information within 5 business days, please contact our support team.

6. DELIVERY DELAYS

While we strive to deliver all orders on time, delays may occur due to:

  • Courier service issues

  • High order volumes

  • Customs processing (for international orders)

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete address information

ZorioShop.com is not responsible for delays caused by third-party couriers or unforeseen circumstances.

7. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing accurate and complete shipping information.

If an order is returned due to:

  • Incorrect address

  • Missing information

  • Failure to collect the package

The customer may be required to pay additional shipping fees to resend the order.

8. LOST, STOLEN OR UNDELIVERED PACKAGES

If your tracking information shows that your package has been delivered but you have not received it:

  • Please check with neighbours or your local courier office

  • Contact the courier directly

  • Notify us at support@zorioshop.com for assistance

ZorioShop.com is not responsible for packages marked as delivered by the courier.

9. CUSTOMS, DUTIES AND TAXES (International Orders)

For orders shipped outside South Africa:

  • Customers are responsible for any customs duties, taxes or import fees

  • These charges are not included in product prices or shipping costs

  • ZorioShop.com is not responsible for customs-related delays

10. ORDER CHANGES OR CANCELLATIONS

  • Orders can only be modified or cancelled within 24 hours of placement.

  • Once an order has been processed or shipped, changes are no longer possible.

11. DAMAGED OR MISSING ITEMS

If your order arrives damaged or incomplete:

  • Contact us within 3 days of delivery

  • Provide your order number and photos of the issue

We will review your case and provide a replacement or refund according to our Refund Policy.

12. CONTACT INFORMATION

For any shipping-related questions or concerns, please contact us:

📧 Email: support@zorioshop.com
🌐 Website: https://zorioshop.com
🕒 Support Hours: Monday – Friday, 09:00 – 17:00 (SAST)