Refund policy

Last Updated: 09/02/2026

Thank you for shopping at ZorioShop.com. We value your business and strive to ensure you are completely satisfied with your purchase. This policy outlines your rights and responsibilities regarding returns, refunds and exchanges.

1. Return & Refund Window

You may request a return or refund within 14 days from the date you receive your order.

To be eligible for a return, the item must meet all of the following criteria:

It must be returned within the 14-day period.
It must be in the same condition you received it.
It must be unused, unwashed, and in original packaging.
All product tags and accessories must be attached.

2. Non-Returnable Items

Certain items cannot be returned for safety, hygiene or legal reasons:

Items that have been used, washed, or worn.
Opened personal care products or cosmetics.
Digital goods, downloadable products or intangible services.
Any product labelled as “Final Sale” or “Non-Returnable”.
Items damaged due to misuse or improper handling.

3. How to Request a Return

To start a return or refund, please contact our Support Team:

📧 Email: support@zorioshop.com

Please include the following:

Order number
Item(s) you wish to return
Reason for return
Photos or evidence (if applicable)

Our team will review your request and respond within 2 business days.

4. Approved Returns

Once your return is approved, you will receive instructions on how to send the item back.
Please follow the return instructions carefully to avoid delays.

You may be responsible for return shipping costs unless the item is defective or incorrectly sent.